FAQ
Hi, I'm Emi, and I founded Batchi! We are a premium cookie company based in Austin, Texas. I make every cookie with my two hands using high-quality ingredients and I work out of a commercial kitchen.
We drop a limited batch every Saturday at 10am cst. Here's how it works:
Shipping: We ship nationwide with shipping already baked in the price. Orders are baked fresh and typically ship by Monday. Cookies stay fresh for up to 7 days from the ship date. We don't currently offer express shipping.
Local Pickup: Austin locals can choose local pickup at checkout for days when we do a local pop-up! Details on pop-ups will be on the Batchi Instagram
Our cookies are generously sized and we rotate the flavors every month! They are not gluten-free or vegan. Most flavors are made without nuts, but we produce in a commercial kitchen where nuts are present. Check out our flavor page for the ingredient and allergen info.
Store in an airtight container, or keep in sealed packaging, for up to 5 days, or freeze for up to 2 months. To reheat, microwave 5-10 seconds, or oven at 325°F for 3–5 minutes, or 8-10 min from frozen.
We begin processing orders quickly after the drop closes, so we can't guarantee edits or cancellations. Reach out to hello@batchicookies.com as soon as possible and we'll do our best. If you entered the wrong address, contact us immediately before your order ships.
We accept all major credit and debit cards, Shop Pay, Apple Pay, and Google Pay.
We love feeding a crowd! For corporate gifting, events, or bulk orders reach out to hello@batchicookies.com with your details and we'll make it work.